Lucky Bag Purchase Terms & Conditions

1. Age Restriction

• Underage Consumers: To comply with legal requirements, all buyers of the lucky bags must be 18 years or older. If you are under 18 years old, please do not purchase or participate in the lucky bag activity. We reserve the right to cancel any orders from consumers under the age of 18.

2. Product Content and Randomness

• Randomness Disclaimer: The contents of each lucky bag are randomly selected, and consumers cannot choose the specific items. Lucky bags may contain toys, snacks, accessories, or other pet-related products. The specific content and quantity of items in each lucky bag are unpredictable.

• Chance of Winning: Lucky bags may contain additional items or gifts, and the probability of receiving these is as follows:

• 20% chance of receiving 1 additional item.

• 5% chance of receiving 2 or more additional items.

• 1% chance of receiving a special prize package (e.g., high-value products).

3. Return and Refund Policy

• Return Policy: Lucky bags are random products, and their content cannot be chosen or predetermined. Therefore, we do not accept returns or exchanges based on expectations of specific items. Returns are only accepted for quality issues (such as damage or defects).

• Quality Issues: If any items in the lucky bag are damaged or defective, you may request a return or exchange within X days from the receipt of the product. Please provide proof of purchase and photographs of the defective items.

4. Consumer Responsibilities and Obligations

• Legal Purchase: By purchasing, you agree to comply with all applicable laws, including but not limited to consumer, tax, and trade regulations. Consumers are responsible for the accuracy of the information provided during the purchase process.

• Age Confirmation: At checkout, consumers are required to check a box confirming that they are 18 years or older and that they understand the randomness of the lucky bags and the return policy.

5. Live Stream Interaction and Gift Rules

• Interactive Gift Giving: During live streams, if a lucky bag does not contain an additional item (i.e., no extra items are included), we may ask viewers to participate in a poll or interactive activity to decide whether to give the purchaser an additional lucky bag. All gifts are randomly distributed, and the contents cannot be chosen.

• Gift Distribution Rules: The decision to gift additional items will be based on viewer interactions during the live stream, and all gift items are randomly distributed and non-returnable.

6. Legal Disclaimer

• Governing Law: These purchase terms are governed by the laws of the jurisdiction in which the business operates. Any disputes will be resolved through amicable negotiation or, if necessary, submitted to the competent court in the jurisdiction.

• Privacy Policy: We are committed to protecting your privacy. Your personal information will only be used for order processing and other related purposes. For more details, please refer to our [Privacy Policy].

7. Additional Terms

• Product Price and Availability: Prices and stock availability for lucky bags may change at any time, and final prices will be determined at checkout. We reserve the right to adjust prices or modify the terms of any promotional activity without notice.

• Promotions: If the lucky bag is part of a specific promotional event, the terms of that promotion will be outlined separately, and consumers must comply with the promotional rules and conditions.

Important Notice

• Under 18 Cannot Participate: You must be at least 18 years old to purchase a lucky bag. If it is found that a purchaser is under 18, we will cancel the order and issue a refund.

• Please Ensure You Understand and Agree to the Terms: Before completing your purchase, you must check the confirmation box, acknowledging that you have read and understood the lucky bag terms and conditions.

Disclaimer:

The lucky bag activity is for legal adults only. All contents, prizes, and promotions are subject to change, and the specifics will be outlined in the event rules. We reserve the right to modify or cancel any lucky bag activity without notice.